Frequently Asked Questions
Everything you need to know about your Red Letters experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I initiate a return or exchange?
If you are not completely satisfied with your purchase, you can return or exchange unworn items with original tags within 30 days of delivery through our online returns portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Red Letters, we are committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our collections and work exclusively with certified fair-labor factories.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.